Privacy policy
Privacy Policy
Last updated: May 12, 2026
Owngoal Club operates this website and online store. This Privacy Policy explains how we collect, use, share, store and protect your personal information when you visit our website, browse our products, place an order, contact us, or use any part of our services.
By using our website, you confirm that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or place an order.
1. Information We Collect
Depending on how you use our website, we may collect the following types of information:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment status and transaction details
• Products viewed, added to cart, purchased, returned, exchanged or cancelled
• Account details, if you create an account
• Messages or support requests you send to us
• Device information, browser information, IP address and website usage data
• Marketing preferences, if you choose to receive promotional messages from us
We do not intentionally collect more personal information than we need to operate our store, process orders, deliver products, provide support and improve the customer experience.
2. Payment Information
Payments on our website may be processed through Shopify, payment gateways, banks, card networks, UPI providers or other payment service providers.
We may receive payment confirmation, transaction status and limited payment related details.
Full card details or sensitive banking credentials are generally processed by secure payment providers and are not stored directly by Owngoal Club.
3. How We Collect Information
We may collect information in the following ways:
• Directly from you when you place an order, create an account, contact us, subscribe to updates or submit a form
• Automatically when you visit or use our website, through cookies and similar technologies
• From Shopify and other service providers that help us operate the store
• From payment, fulfilment, shipping, analytics, marketing and customer support partners
• From third party platforms if you interact with our store through ads, social media, login tools or integrations
4. How We Use Your Information
We use your personal information for the following purposes:
• To operate our website and online store
• To process and fulfil your orders
• To confirm payments
• To arrange printing, packing, fulfilment and shipping
• To send order updates, delivery updates and support messages
• To handle returns, refunds, replacements, exchanges and RTO cases
• To respond to your questions and customer support requests
• To prevent fraud, misuse, security issues and illegal activity
• To improve our products, website and customer experience
• To show relevant marketing, ads or product recommendations, where allowed
• To comply with legal, tax, accounting and regulatory requirements
5. Order Fulfilment and Delivery Partners
To fulfil your order, we may share necessary order details with third party fulfilment, printing, logistics and shipping partners.
This may include your name, phone number, shipping address, order details and other information needed to print, pack, ship, deliver, return or reship your order.
Our fulfilment and shipping partners may include Qikink, courier companies and other service providers used for order processing and delivery.
6. Shopify
Our store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell products and services to you. When you use our website or place an order, your information may be collected, processed and stored through Shopify and its systems.
Shopify may also process certain personal information to provide, protect, improve and support the ecommerce services used by our store.
You can read more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies.
These may be used to:
• Keep the website working properly
• Remember items in your cart
• Improve website performance
• Understand how visitors use the website
• Support analytics and advertising
• Personalise your shopping experience
You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
8. Marketing and Advertising
If you sign up for marketing, we may use your email address, phone number or browsing activity to send promotional messages, product updates, offers or ads.
You can opt out of marketing emails by using the unsubscribe option in our emails, where available.
Even if you opt out of marketing messages, we may still send important non marketing messages related to your orders, payments, delivery, account, returns or customer support.
9. When We Share Personal Information
We may share your personal information with trusted third parties only when needed for business, legal, security or service related purposes.
This may include:
• Shopify
• Payment gateways and payment processors
• Banks, UPI providers and card networks
• Fulfilment and printing partners
• Courier and logistics partners
• Customer support tools
• Email and communication service providers
• Analytics and advertising platforms
• Fraud prevention and security service providers
• Legal, tax, accounting or compliance advisors
• Government authorities, if required by law
We do not sell your personal information directly for money.
10. Third Party Websites and Links
Our website may contain links to third party websites, apps, platforms or services.
If you click a third party link, you should read that third party’s privacy policy and terms.
We are not responsible for the privacy practices, security, content or actions of third party websites or services that we do not control.
11. Data Security
We take reasonable steps to protect your personal information.
However, no website, internet transmission, payment system or digital storage method is 100 percent secure.
Please do not send sensitive information such as passwords, card numbers, OTPs or banking credentials through email, chat or social media messages.
12. Data Retention
We keep your personal information only for as long as needed for the purposes described in this Privacy Policy.
This may include keeping information to:
• Complete and manage orders
• Provide customer support
• Handle returns, refunds, replacements and disputes
• Meet tax, accounting and legal requirements
• Prevent fraud and misuse
• Maintain business records
When information is no longer needed, we may delete it, anonymise it or securely store it as required by applicable law.
13. Your Rights
Depending on where you live and the laws that apply to you, you may have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate personal information
• Ask us to delete certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Ask questions about how your personal information is used
To make a privacy related request, contact us at:
owngoalbusiness@gmail.com
We may need to verify your identity before processing your request.
14. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children below the age required by applicable law.
If you believe a child has provided personal information to us, please contact us at:
owngoalbusiness@gmail.com
If verified, we will take appropriate steps to delete the information.
15. International Data Transfers
Because our store is powered by Shopify and may use third party service providers, your personal information may be processed or stored outside your city, state or country.
When this happens, your information may be subject to the laws of the country where it is processed or stored.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Last updated” date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
For questions about this Privacy Policy, privacy practices, or your personal information, contact us at:
owngoalbusiness@gmail.com
Business Name:
Owngoal Club
Email:
owngoalbusiness@gmail.com
Business Address:
Bye Lane 1, Gandhi Mandap,
South Sarania Road, Ulubari,
House No. 12,
Guwahati, Assam 781007,
India