Shipping policy
Shipping Policy
Last updated: May 12, 2026
At Owngoal Club, we work to make sure your order is printed, packed, shipped and delivered as smoothly as possible.
Please read this Shipping Policy carefully before placing your order.
Order Processing
Our products may be printed, packed and fulfilled after an order is placed.
This means your order may require processing time before it is handed over to the courier partner.
Once your order is confirmed, we will begin processing it. After the order is shipped, tracking details will be shared with you, where available.
Shipping Locations
We ship to locations that are serviceable at checkout.
If your delivery pincode is not serviceable, or becomes unserviceable after the order is placed, we may contact you for an alternative address or cancel the order and process the eligible refund.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your order.
Shipping charges may vary depending on the delivery location, order value, shipping method or courier availability.
Delivery Timeline
Delivery timelines shown on our website, checkout page or order updates are estimates only.
Actual delivery time may vary depending on:
• Product processing time
• Delivery location
• Courier partner operations
• Weather conditions
• Public holidays
• Local restrictions
• High order volume
• Incorrect or incomplete address
• Customer availability
• Other events outside our control
We are not responsible for courier delays, but we will try to help with genuine delivery issues wherever possible.
Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp or the order tracking page, depending on the available system.
Please note that tracking updates may take some time to appear after the order is handed over to the courier partner.
Customer Responsibility
Please make sure your shipping details are correct before placing the order.
You are responsible for providing:
• Correct full name
• Complete delivery address
• Correct pincode
• Active phone number
• Correct email address
• Any required landmark or delivery instruction
Owngoal Club is not responsible for failed delivery, delay, return, or extra charges caused by incorrect or incomplete information provided by the customer.
Delivery Attempts
The courier partner may attempt delivery based on their internal delivery process.
If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the order may be marked as undelivered or RTO, Return to Origin.
Courier Returns and RTO Orders
If the courier company is unable to deliver your order, the shipment may be marked as undelivered or RTO, Return to Origin.
This can happen due to reasons such as:
• Incorrect or incomplete address
• Customer not available
• Customer not contactable
• Delivery location not serviceable
• Customer refusing the delivery
• Door, premises, or office closed
• Future delivery requested by the customer
• Self pickup requested by the customer
• Courier delivery issue
In such cases, the package may be returned to our fulfilment partner’s default return hub:
Qikink.com
42A, Ambrose Nagar,
Somanur Road,
Karumathampatti,
Coimbatore,
Tamil Nadu 641659
India
Once the returned shipment is received and updated, we will review the case and guide you on the next steps.
Reshipping
If your order is returned because of customer side reasons, reshipping charges may apply.
Customer side reasons may include:
• Incorrect address
• Incomplete address
• Wrong pincode
• Customer not available
• Customer not contactable
• Customer refusal
• Failed delivery attempt
If reshipping is possible, we may arrange reshipping to the same address, corrected address or another eligible address.
Damaged Package on Delivery
If your package appears damaged, opened, tampered with or in poor condition at the time of delivery, please take clear photos and an unboxing video before using the product.
If the product inside is damaged, defective, misprinted or wrong, contact us as soon as possible at:
owngoalbusiness@gmail.com
Please include:
• Your order number
• Clear photos of the package
• Clear photos of the product
• An unboxing video, if available
Lost Shipments
If a shipment is officially marked as lost by the courier partner or fulfilment partner, we will review the case and guide you on the next steps.
Depending on the case, the solution may include reshipping, replacement or refund.
Order Cancellation After Shipping
Once an order has been shipped, cancellation may not be possible.
If the customer refuses delivery after the order has been shipped, the order may be treated as an RTO case. Reshipping charges or other applicable charges may apply.
Contact Us
For any shipping, tracking, delivery, RTO or reshipping related question, contact us at:
owngoalbusiness@gmail.com
Business Name:
Owngoal Club
Support Email:
owngoalbusiness@gmail.com