Terms of service

OVERVIEW

Welcome to Owngoal Club.

The terms “we”, “us” and “our” refer to Owngoal Club. Owngoal Club operates this website and online store to provide customers with access to our products, information, content, features, tools and services.

By visiting our website, browsing our store, placing an order, or using any part of our website, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return, Refund and Replacement Policy.

If you do not agree with these Terms, please do not use our website or place an order.

SECTION 1: ONLINE STORE TERMS

By using this website, you confirm that you are legally allowed to use this website and place orders under the laws applicable to you.

You agree not to use our products, website, or services for any illegal or unauthorised purpose.

You must not transmit any viruses, malware, harmful code, spam, or anything that may damage or affect the functioning of the website.

Any violation of these Terms may result in cancellation of your order, restriction of access, or refusal of service.

SECTION 2: OUR PRODUCTS

Owngoal Club sells football culture inspired apparel and merchandise.

Our products may be printed, packed, and fulfilled after an order is placed. This means that some products may be made to order or fulfilled through third party production and fulfilment partners.

We try our best to display product images, colours, size information, descriptions, and details as accurately as possible.

However, product colours may look slightly different depending on screen settings, lighting, photography, and printing methods. Small colour or print differences are not considered defects.

Please check the product details, size chart, fabric information, and care instructions carefully before placing your order.

SECTION 3: PRODUCT DESCRIPTIONS AND AVAILABILITY

We reserve the right to update, change, or discontinue any product, design, price, offer, or description at any time without prior notice.

We do not guarantee that all products shown on the website will always be available.

We may limit the quantity of products available for purchase at our discretion.

SECTION 4: ORDERS

When you place an order on our website, you are making an offer to purchase the selected product.

Your order is accepted only when we confirm the order and process the payment successfully.

We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability
• Payment failure
• Incorrect product information
• Pricing error
• Suspected fraud
• Delivery location issues
• Violation of these Terms

If we cancel an order after payment has been received, we will process the eligible refund to the original payment method.

Please review your order carefully before placing it. Once an order is confirmed and processing has started, cancellation may not always be possible.

SECTION 5: PRICES AND PAYMENT

All prices shown on our website are listed in the currency displayed at checkout.

Prices, discounts, offers, and promotions may change without prior notice.

The final amount payable will be shown at checkout before you complete your payment.

You agree to provide accurate, complete, and current billing, payment, shipping, and contact information.

We are not responsible for failed delivery, delay, or loss caused by incorrect or incomplete information provided by the customer.

SECTION 6: SHIPPING AND DELIVERY

Delivery timelines shown on the website are estimates and not guaranteed.

Shipping may be handled by third party courier partners. Once an order is shipped, delivery timelines may depend on the courier partner, delivery location, weather, public holidays, operational delays, or other factors outside our control.

We are not responsible for courier delays, but we will try to help customers with genuine delivery issues wherever possible.

Customers must provide a correct and complete delivery address, phone number, email address, and pincode.

If an order is delayed, undelivered, refused, or returned because of incorrect address, incomplete address, customer unavailability, customer refusal, or failed delivery attempts, reshipping charges may apply.

SECTION 7: RETURNS, REFUNDS AND REPLACEMENTS

Returns are accepted for 30 days from the date your order is delivered, subject to our Return, Refund and Replacement Policy.

To be eligible for a return, the item must be unused, unworn, unwashed, with original tags and packaging, and supported with proof of purchase.

Some return, refund, or replacement requests may be rejected if the item has been used, washed, damaged by the customer, returned without approval, or if the issue is not verified.

For damaged, defective, misprinted, wrong item, or fulfilment related issues, please contact us as soon as possible with your order details and clear proof.

For return, refund, replacement, or RTO related questions, contact us at:

owngoalbusiness@gmail.com

SECTION 8: COURIER RETURNS AND RTO ORDERS

If the courier company is unable to deliver your order, the shipment may be marked as undelivered or RTO, Return to Origin.

This can happen due to reasons such as:

• Incorrect or incomplete address
• Customer not available
• Customer not contactable
• Delivery location not serviceable
• Customer refusing delivery
• Door, premises, or office closed
• Future delivery requested by the customer
• Self pickup requested by the customer
• Courier delivery issue

In such cases, the shipment may be returned to our fulfilment partner or return hub.

Once the returned shipment is received and updated, we will review the case and guide you on the next steps.

Reshipping charges may apply if the failed delivery happened due to customer side reasons.

SECTION 9: INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, images, product photos, artwork, designs, logos, icons, layout, videos, product names, collections, and website design, belongs to Owngoal Club or its content partners, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, resell, upload, publish, or use any content from our website without written permission from Owngoal Club.

Unauthorised use of our content, product designs, brand name, or website material may result in legal action.

SECTION 10: FOOTBALL CULTURE REFERENCES

Owngoal Club is an independent football culture inspired brand.

Unless clearly stated otherwise, Owngoal Club is not officially affiliated with, endorsed by, sponsored by, or connected to any football club, player, league, tournament, gaming company, or sports organisation.

Any football inspired references, themes, captions, or cultural ideas used in our products are intended as original creative expression, fan culture, commentary, parody, or general football lifestyle inspiration, where applicable.

SECTION 11: THIRD PARTY SERVICES

Our website may use third party platforms, tools, payment gateways, courier partners, fulfilment partners, apps, analytics tools, or other services to operate the store and process orders.

These third party services may have their own terms, privacy policies, and operating conditions.

We are not responsible for the content, policies, actions, failures, or errors of third party websites or services that are outside our control.

SECTION 12: SHOPIFY

Our store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you.

However, purchases made on this website are made directly with Owngoal Club. Shopify is not responsible for products sold by Owngoal Club, order issues, fulfilment issues, returns, refunds, or customer support related to our store.

SECTION 13: USER FEEDBACK, REVIEWS AND SUBMISSIONS

If you send us feedback, reviews, suggestions, photos, messages, ideas, or other content, you allow us to use that content for business, marketing, service improvement, customer support, or promotional purposes, unless you clearly tell us otherwise.

You must not submit anything unlawful, abusive, misleading, defamatory, obscene, harmful, or infringing on someone else’s rights.

You are responsible for the accuracy and legality of anything you submit to us.

SECTION 14: ERRORS, INACCURACIES AND OMISSIONS

Sometimes our website may contain typographical errors, pricing errors, product information mistakes, availability errors, shipping information errors, or other inaccuracies.

We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.

If an order is cancelled because of an error and payment has already been made, an eligible refund will be processed.

SECTION 15: PROHIBITED USES

You agree not to use our website, products, or services:

• For any unlawful purpose
• To violate any law or regulation
• To infringe our intellectual property rights or the rights of others
• To submit false or misleading information
• To upload viruses, malware, or harmful code
• To spam, phish, scrape, hack, or interfere with the website
• To collect personal information of others
• To harass, abuse, insult, defame, threaten, or harm anyone
• To copy, resell, or exploit any part of the website or service without permission

We reserve the right to refuse service, cancel orders, or restrict access if we believe these Terms have been violated.

SECTION 16: ACCOUNT INFORMATION

If you create an account on our website, you are responsible for keeping your login details safe.

You are responsible for all activity under your account.

You must provide accurate and updated information.

We are not responsible for loss or damage caused by your failure to protect your account details.

SECTION 17: PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our website, you agree that your information may be collected, used, processed, and shared as necessary to operate the store, process payments, fulfil orders, deliver products, provide support, prevent fraud, and improve our services.

Please read our Privacy Policy carefully.

SECTION 18: DISCLAIMER OF WARRANTIES

We try to provide accurate, reliable, and useful information on our website, but we do not guarantee that the website will always be error free, uninterrupted, secure, or fully accurate.

Products and services are provided on an “as available” basis.

Nothing in these Terms removes any rights you may have under applicable consumer protection laws.

SECTION 19: LIMITATION OF LIABILITY

To the maximum extent permitted by law, Owngoal Club will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of data, loss of business, or similar damages arising from your use of our website, products, or services.

Our total liability for any order related issue will not exceed the amount paid by you for that specific order, unless applicable law requires otherwise.

SECTION 20: INDEMNIFICATION

You agree to indemnify and hold harmless Owngoal Club, its owners, team members, partners, service providers, fulfilment partners, and affiliates from claims, losses, damages, liabilities, or expenses arising from:

• Your breach of these Terms
• Your misuse of the website
• Your violation of any law
• Your violation of any third party rights
• False or misleading information provided by you

SECTION 21: TERMINATION

We may suspend or terminate your access to our website or services if we believe you have violated these Terms or used the website in a harmful, unlawful, or abusive way.

Any obligations or liabilities incurred before termination will continue to apply.

SECTION 22: SEVERABILITY

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent required.

The remaining parts of these Terms will continue to remain valid and enforceable.

SECTION 23: GOVERNING LAW

These Terms shall be governed by and interpreted according to the laws of India.

Subject to applicable consumer protection laws, disputes shall be handled by the courts having jurisdiction over the official business location of Owngoal Club.

SECTION 24: CHANGES TO THESE TERMS

We may update, change, or replace any part of these Terms of Service at any time by posting the updated version on this page.

It is your responsibility to check this page from time to time.

Your continued use of the website after changes are posted means you accept the updated Terms.

SECTION 25: CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:

owngoalbusiness@gmail.com

Business Name:

Owngoal Club

Support Email:

owngoalbusiness@gmail.com